Shipping Policy

Last Updated: February 1, 2026

Thank you for shopping with Covala. We are committed to providing a smooth and reliable shipping experience for all customers.

Order Processing

Orders are typically processed within 1–3 business days after being placed. Processing times may be longer during holidays, promotions, or periods of high order volume.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times may vary depending on your location, carrier delays, weather conditions, customs processing, or other unforeseen circumstances.

Most orders are delivered within 5–15 business days after shipment, although some orders may arrive sooner or later depending on demand and shipping conditions.

Please note that delivery estimates are not guaranteed.

Tracking Information

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow several business days for tracking updates to appear after your order has been shipped.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping and billing information is entered correctly at checkout.

Covala is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

If you notice an error with your shipping information, please contact us as soon as possible at covalasupport@gmail.com.

Delayed, Lost, or Stolen Packages

While we do our best to ensure timely delivery, Covala is not responsible for shipping delays caused by carriers, customs, weather conditions, or other circumstances outside of our control.

If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.

Covala is not responsible for stolen packages marked as delivered by the shipping carrier.

International Shipping

Shipping availability may vary depending on your country or region. Customers are responsible for any customs fees, import duties, or taxes that may apply to international orders.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of the packaging and product so we can assist you.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Covala
covalasupport@gmail.com